Network Operations Centre
NOC Support, Tailored to You
At The Clarus Networks Group, we pride ourselves on delivering cutting-edge connectivity solutions. Our Network Operations Centre (NOC) is a testament to our commitment to providing unparalleled service and support to our clients.
The NOC is the heartbeat of our operations, ensuring seamless and reliable connectivity across our diverse service offerings, including Starlink OneWeb, private 5G, cellular coverage, bonded networks, and kinetic mesh networks.
Our NOC operates around the clock to provide continuous support and ensure that our network infrastructure is always performing at its best. Our team of skilled technicians is available 24/7 to assist with any issues that may arise, ensuring minimal downtime and optimal performance for our clients.
24/7 Technical Support
Continuous Monitoring and Surveillance
Utilising advanced monitoring tools, our NOC oversees the entire network infrastructure in real-time. This allows for early detection and swift resolution of potential issues, ensuring uninterrupted service.
Incident Management and Response
Our NOC is equipped with automated incident detection systems and advanced diagnostic tools. This enables rapid incident management and resolution, minimising downtime and maintaining high service levels.
Cyber Security Protocols
Cybersecurity is a top priority. Our NOC implements robust security measures, including intrusion detection systems, firewall management, and regular security audits to protect against cyber threats and ensure data integrity.
Performance Optimisation
By continuously analysing performance data, our NOC optimises network configurations and settings. This ensures the highest quality of service by dynamically adjusting bandwidth allocations, rerouting data flows, and upgrading system components as needed.
Proactive Maintenance
The NOC performs scheduled maintenance and proactive system health checks to prevent issues before they occur. This includes regular updates, patch management, and hardware inspections, ensuring the network remains robust and reliable.
Technical Support and Coordination
Serving as the primary support centre, our NOC coordinates with onsite technicians and engineers to address hardware issues, software updates, and other technical needs, ensuring seamless and efficient operation of all network components.
Support Channels
Ticketing System: Our efficient ticketing system allows clients to submit and track support requests seamlessly. Each ticket is assigned a unique identifier, enabling our support team to manage and resolve issues in a structured and timely manner. Clients can monitor the progress of their tickets and receive updates until the issue is fully resolved.
Email Support: For detailed enquiries and non-urgent issues, our email support provides a reliable communication channel. Clients can send their queries and receive prompt, comprehensive responses from our support team. This method is ideal for documentation and record-keeping purposes.
Telephone Support: Direct access to our expert technicians is available via telephone support. This channel is perfect for urgent issues that require immediate attention. Our technicians are trained to provide clear, step-by-step guidance over the phone, ensuring quick resolution of problems.
Live Chat: For real-time assistance, our live chat support offers instant access to our support team. Clients can engage in text-based conversations with our technicians, who can provide immediate solutions and troubleshoot issues as they arise. This interactive support channel is ideal for quick queries and on-the-spot problem-solving.
NOC Benefits
Enhanced Reliability
Comprehensive monitoring and rapid response capabilities significantly enhance the reliability of our connectivity solutions, ensuring network issues are resolved before they impact service.
Improved Security
Centralised security oversight helps protect against cyber threats, ensuring compliance with data protection regulations and safeguarding client data.
Efficiency
The NOC’s role in managing and optimising network performance leads to higher operational efficiency, reducing costs related to downtime and maintenance while improving overall service quality.
Scalability
As our client base and technological offerings expand, the NOC will scale operations smoothly, maintaining performance and security standards.
Customer Portal
Central to our support, the Customer Portal is Clarus Networks’ advanced software platform that provides comprehensive management for connectivity solutions. The Customer Portal delivers real-time data analytics on network performance, including a customer’s full inventory Starlink terminals. It features an interactive global map displaying live telemetry, facilitating efficient management of connectivity across various locations. With streamlined user management capabilities, operators can efficiently control access based on roles and responsibilities.
Why Choose Clarus?
Experienced Team:
Staffed by seasoned IT professionals trained in best practices for customer relations and support coordination.
Clear Protocols:
Establishing clear protocols for handling customer enquiries, issues, and escalations to ensure efficient and effective service.
Customer-Centric Technology:
Utilising advanced CRM systems and customer support tools to manage interactions and provide personalised service.
Ongoing Training:
Regular training and development programmes for our NOC personnel to stay current with industry standards and customer service techniques.
Discover Unmatched Support with Clarus
To learn how our NOC can enhance your operations, contact Clarus Networks today:
